Privacy Policy

The A/C Quality program (A/C Quality) respects the privacy of our customers. We realize that customer concerns about privacy and the secure transfer, storage, and use of personal information have increased with the growth of online services. That's why A/C Quality maintains strict privacy policies and uses state-of-the-art technologies to safeguard customer information.

This page offers information on the following topics related to our privacy policies and practices:

What kind of information do we collect?
When you visit our Web site there are two kinds of information that we are likely to record:

  1. Non-personal statistical information collected in the aggregate. This is anonymous information on subjects such as: how many visitors come to our Web site, how they navigate through the site, which browsers they use to visit the site, etc.
  2. Personal information that you knowingly supply to us.

When you sign up for certain products or register on the A/C Quality Web site, A/C Quality will collect certain personal information to provide you better service in the future.

We do not sell or trade customer information.
A/C Quality will not sell or trade your personal information to any third party, absent authorization by you. In fact, because we are a regulated utility, the California Public Utilities Commission forbids us to do so. The Internet medium will not change this. We only collect your personal data in order to provide you with better services.

Receipt of E-mails
E-mail gives A/C Quality another convenient avenue to communicate with its customers. We hope to periodically tell you about new rates, products, and services that would benefit you. A/C Quality will not, however, send you e-mails if you do not wish to receive them.

All transfers of confidential information on are secured by the industry standard Secure Sockets Layer (SSL) protocol. SSL prohibits other Web users from gaining access to your personal information.

A/C Quality does not seek to collect personal information from children under 18 years of age. We do not have any content on our site that would be considered harmful to children and do not restrict children from visiting our site.

Linked Web Sites
The A/C Quality Web site contains links to various other Web sites. Please be aware that these other sites may have privacy policies that differ from The A/C Quality program is in no way responsible for either the content that appears on linked sites, or your privacy once you have linked to other sites.

Updates In order to improve our service or to keep up with future industry changes, the information in this privacy policy may be periodically updated. We will post a new date in the event that the current policy is altered. This statement posted November 2010.